Return & Refund Policy – Freezing Valley Refrigeration Equipment

Return Refund Policy – Freezing Valley Refrigeration Equipment Return Refund Policy AtFreezing Valley , we specialize in commercial and industrial refrigeration equipment, including cold rooms, condensing units, compressors, evaporators, and custom refrigeration systems. Because refrigeration equipment must be selected based on each project’s specific requirements, customers must contact our team before purchasing to confirm the correct product selection. 1. Pre-Purchase Consultation Requirement Before placing an order, customers are strongly required to contact our sales team to discuss:Room size and dimensionsRequired temperatureAmbient temperatureProduct storage typeVoltage and power supplyInstallation conditionsIndoor or outdoor applicationRefrigeration load requirementsOur team will recommend suitable equipment based on the information provided by the customer. 2. Customer Responsibility The customer is responsible for providing accurate project information. Freezing Valley is not responsible for incorrect equipment selection if:Incomplete information is providedIncorrect measurements are givenProject conditions change after purchaseEquipment is installed incorrectly3. Refund Eligibility Refunds or returns may only be considered if:The customer contacted Freezing Valley before purchaseOur team confirmed the equipment was suitable for the projectThe product is unused and in original conditionThe return request is made within 7 days of delivery or collectionThe product has not been installed, modified, or damaged4. Non-Refundable Items The following items are non-refundable:Custom-made cold roomsCustom voltage equipmentSpecial order productsProducts already installed or usedEquipment damaged during installation by third partiesProducts purchased without prior consultation with our team5. Return Approval Process Customers must contact Freezing Valley and receive written approval before returning any product. Unauthorized returns may not be accepted. To request a return, please contact:Email: akram@freezingvalley.comWebsite:Freezing Valley Contact Page 6. Shipping CostsOriginal shipping costs are non-refundableReturn shipping costs are the responsibility of the customer unless the product is faulty or supplied incorrectly by Freezing ValleyInternational shipping fees, customs charges, and import duties are non-refundable7. Warranty Most products include a standard 12-month parts-only warranty from the collection or delivery date unless otherwise stated. Warranty does not cover:Incorrect installationElectrical issues on siteMisuseLack of maintenanceDamage during transport by third-party freight companies8. Technical Support We are happy to assist customers before and after purchase to help ensure the correct refrigeration solution is selected for the project. Please contact our support team anytime if you need assistance with:Product selectionInstallation guidanceRefrigeration sizingTechnical specifications