Frequently Asked Questins
Why should you buy from us not from other suppliers?

1- Quality of Products
2- Energy Efficiency
3- Competitive Pricing 
4- 
Customer Support and Service

Do you test refrigeration equipment in your factory?

A: Yes, freezing valley refrigeration equipment   will be tested more than twice before being put into use: factory inspection and operation test after installation at the buyer's destination to ensure that we provide the best service to customers. In addition, our company can provide a complete set of solutions for the actual needs of customers. Creating value and fulfilling customers is our principle.

 

If there is a problem with any refrigeration equipment , I don’t know where the problem should be, what should I do?
A: Our company has a professional refrigeration technology engineer team. You can provide pictures, brands, voltages, and machine failures. The refrigeration engineer will provide you with best suggestions based on this information. If you need to replace parts, you can directly purchase, we will arrange delivery as soon as possible.
 
How long is the warranty for the machine I bought?
it depends on the products purchased from 2 to 5 years
Can you load ice machine into container?
We have containerized block ice machine. This ice machine is designed based on the container, which is very easy to load.
Such as 440V 60 Hz or 220V three phase forAmerica?
If I want a sample, how I get it?
Of course, most of our products can require a sample, if you need one, pls don't hesitate to tell us.
Do you guarantee safe and secure delivery of products?
Yes, Freezing valley  use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
How much cost the shipping fees?

Freezing valley shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Do you guarantee safe and secure delivery of products?

Yes, Freezing valley always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.